Returns & Cancellation Policy

www.pureheart.com OR “Western India Cashew Company Pvt Limited” (hereby WICC) does
not entertain returns after the order for a packaged food product is successfully placed and
payment is made by the buyer. Buyers are requested to place the order only if they agree
with this term. 
We will accept exchange of the sold products through the website www.pureheart.com,
subject to the terms and conditions mentioned below: 
a. Exchange requests will be entertained only in case the product(s) received by the
buyer are in damaged or expired condition. Only such cases will be considered for exchange
thereafter. 
b. Buyer has to inform www.pureheart.com OR WICC of his/her intention to exchange
the broken products within 12 hrs of receipt of the goods at his/her shipping address. Such
damaged goods should be sent to the registered address of WICC only after written email
consent from the Pureheart Customer Support Team via the official email ID
support@pureheart.com. 
c. All replacements will be made after the returned shipment of product is received by
WICC. The courier charges for returning the damaged cases will be borne by WICC. 

Cancellation & Refund Policy

A customer cannot cancel the order and demand refund once the order is successfully
placed and processed by the payment gateway
Buyers shipping address has to be same when the order was placed, if change in address
refund wont be applicable
The company’s exchange policy is to exchange the product with a product of similar value
Refund requests will only be considered if the shipping location is not serviced by our
partner courier companies. 
From the date of written confirmation of refund to the customer, the amount will be
refunded within the next 7-10 business days. The amount will be refunded in the
customer's mode of payment.
No refund requests will be entertained for damaged products. Damaged products will
be exchanged as per our exchange policy.
No refunds will be given in the following cases: 
a. Incorrect or insufficient address mentioned by the customer 
b. Non- availability of recipient at the mentioned address and/or premises 
c. Refusal to accept products at the time of delivery.
All emails in this regard are to be sent to support@pureheart.com. 

COUPON TERMS & CONDITIONS

The coupon may only be used on www.pureheart.com and in conjunction with the
purchase of products shipped and sold by www.pureheart.com.
Coupons are limited to one coupon per customer and valid for a limited time only. 
The coupon offer will not be valid until it is applied to the qualifying item. If you return
any of the items purchased with a coupon, the coupon discount or value may be
subtracted from the return credit.
Applicable shipping and handling charges apply to all products as the Shipping &
Returns Policy.
The coupon is not valid on products sold by third-party sellers or other e-commerce
websites.  
WICC reserves the right to modify or cancel coupons at any time.