Terms & Conditions

Children’s online privacy protection
The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of
a parent or legal guardian.

Terms of Service
This website www.pureheart.com and www.pureheart.in is owned and maintained by
Western India Cashew Company Pvt Ltd (hereby referred to as  WICC).  The Website
Owner, including subsidiaries and affiliates (& "Website" ; or & "Website Owner"  or "we" or "us" or "our";) provides the information contained on the website or any of the pages
comprising the website to visitors  (cumulatively referred to as "you" or "yours" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website.

If you (website visitor) continue to browse and use this website you are agreeing to
comply with and be bound by the following terms and conditions of use, which together
with our privacy policy govern WICC's relationship with you in relation to this website.
This website (“Website”) is made available by WICC, a private limited company
incorporated under the Companies Act, 1956. The use of this website is subject to the
following Terms and Conditions which deem to constitute a legally binding contract
between the user and WICC. By ordering any of our products, you agree to be bound by
these Terms and Conditions. If you do not accept the following Terms and Conditions,
you must not use this website.

The content of the pages of this website is for your general information and use only. It is
subject to change without notice. WICC may modify, at any time, the Terms and
Conditions without prior notification. If you continue to use the website, it shall be
deemed that you agree to the revised Terms and Conditions.
We have made every effort to display the colour of our packaging and actual products
that appear on the site as accurately as possible. However, as the actual colours you see
will depend on your monitor, we cannot guarantee that your device’s display of colour will
be accurate.

We do not provide any warranty or guarantee as to the accuracy, timeliness,
performance, completeness or suitability of the information and materials found or
offered on this website for any particular purpose. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly exclude
liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use
of any information or materials on this website is entirely at your own risk, for which we
shall not be liable. It shall be your own responsibility to ensure that any products,
services or information available through this website meet your specific requirements.
All content on this website including the logo, graphics, text, design, belong to WICC and
are the intellectual properties of WICC are protected by appropriate legislations. No part
of the content shall be copied, downloaded, transmitted or published without prior, written
permission from WICC. All trademarks reproduced in this website which are not the
property of, or licensed to, the operator are acknowledged on the website. Unauthorized
use of this website may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use of the website is subject
to the laws of India or other regulatory authority. You must not use this website in any
way that causes or may cause damage to the website or causes impairment in accessing
the website or which is in any way unlawful, illegal or fraudulent.
We as a merchant shall be under no liability whatsoever in respect of any loss or
damage arising directly or indirectly out of the decline of authorization for any
Transaction, on Account of the Cardholder having exceeded the preset limit mutually
agreed by us with our acquiring bank from time to time.

SHIPPING AND DELIVERY POLICY

Why have I not received my product yet?
Mostly, all the orders are shipped from our end as per the promised shipment
date; however, there may be some unforeseen circumstances, which may affect
the shipment or the delivery estimates. In this case, we’ll send an e-mail,
intimating you about the issue and the revised shipment/delivery date.
You can also see the order status by clicking on & "My Account" at the top right
corner of the page.
Force Majeure- Which includes An act of god, natural calamity, pandemic, floods, fire,
government restrictions etc.
WHAT IS AN ACT OF GOD?
An act of God is categorised as an event outside of Human control and which results in
shipments being cancelled by a carrier or encountering difficulties.
WHAT ARE SOME EXAMPLES OF ACTS OF GOD?
Examples include: extreme meteorological instances, such as an earthquake, flooding or
storms and health pandemics, such as Covid-19,
HOW DO CARRIERS TREAT ACTS OF GOD?
Most carriers will limit or refuse compensation if a shipment is lost, damaged or interrupted
during an act of God event.

How can I know the status of my order(s)?
o Registered users can check the order details by clicking on "My Orders".
o Next page will show you all your existing and previous orders placed
during the past 3 months. To view older orders, you may select the
Start & End Date and Click Go.
o Click on the Order ID you want to know about.
o Guest users can check the order details by clicking on "Track Order"
o Enter your Email Address and the Order ID and click on "Track" button
below.
o You can review your order details on the next page.

How does Pureheart.com pack items?
Don't worry. All items are carefully packaged to avoid any form of damage. We ensure the packaging is considering all the circumstances.

What if I find my package opened or tampered upon delivery?
Please don't accept an open or tampered package. Notify us ASAP.

ORDER DELIVERY PROCESS

Pureheart process to deliver orders is a crucial step for the success of online
selling:
1. Order received:
Once an order is made on the website, the system automatically and instantly
checks if the customer submitted all the necessary information: name, address
of delivery, payment & shipping methods. next customer gets an email,
informing him that the order is well received. Otherwise, buyer is notified to
submit what is required.

2. Order processing
When we receive the order successfully, stocks are checked and start processing
the order. Item is picked and prepare for shipping. This includes making sure
that they’re not defected, packing them carefully to secure a safe shipping. Next
is to attach a sticker to inform the item is fragile, or indicating the direction of
the product inside the package.
The last thing to do before notifying the courier to pick it up, is to stick a label
.This label includes information like destination, customer name and contacts,
weight, size, shipping ID...etc. Now the order is well packed and ready for pickup.
The warehouse or stock department informs the shipper to pick it up.

3. Order on its way
The courier picks up the package same day or second during the time slots the
warehouse is open. A real time data is provided to the buyer tracking is possible
with the help of the Tracking id provide with each parcel. This allows the
customer to track their order using the shipping ID

4. Order is delivered
After going through the previous 3 steps, the package is finally delivered to the
customer, who will sign a receipt proving that the order is well delivered. After
handing over the order.

Jurisdiction of disputes

In case of any disputes or legal matters arising out of the transactions through the
website will be carried out under the judicial jurisdiction of Kollam, Kerala state.
The trademarks, names, logos and service marks displayed on this website are registered and unregistered trademarks of the Website. Owner and the suppliers of the products listed on the Website. Nothing contained on this website should be construed as granting any licence or right to use any
trademark without the prior written permission of the Website Owner.